If you tried to visit ThemeMeme earlier today you know that my server was down. I’ve hosted with DreamHost (a nightmare) and Media Temple (overrated), so I moved ThemeMeme back to AN Hosting a few months ago. After a day like today, I would normally be looking for another host. But I’m not. Here’s why:
When DreamHost screws up (like when they overbill customers $7.5 million), they try to be clever (Um, Whoops.). Media Temple doesn’t go down very often. Instead, when your $20 a month Grid-Service site grinds to a halt because your MySQL server is overwhelmed, they try to sell you a MySQL Container (another $20 to $150 a month).
AN Hosting, on the other hand, just steps up to the plate. Here’s the post on their status blog:
For all those affected by today’s ans19 outage:
First off, we can’t thank you enough for your patience and understanding while our top minds are working to correct this problem. There was an unusual string of events that caused this server to be down for most of the day today. I want to personally assure you that we’re working diligently to get this server back to normal operation as soon as possible. We completely understand the inconveniences this has caused and wish to offer each affected user a free month credit on us.
If you’d like the free month (who wouldn’t!), please send in a ticket to our billing department…and they’ll get you all fixed up.
Again, please accept my apologies for the trouble today. Each time an event such as this occurs, we sit down and discuss how to prevent this from happening in the future. Our technicians will continue to update the official post as more information becomes available.
I won’t stay with any host that consistently screws up, but stuff happens. I’m glad to be with a host that’s transparent and proactive when things go wrong.